Frequently Asked Questions
Where is the Wellness Center located?
We are located in the Kline Annex, on Cherry Street (between High St. & Louther St.)
The main entrance provides access to all Wellness Center services.
Health Services: 1st Floor
Counseling & Psychiatric Services: 2nd Floor
Nutrition Services: 2nd FloorPlease Note: This area is currently under construction. Please follow signs along the construction site fencing to reach the sidewalk and main entrance. If you are driving to our office, please use alternate lots or street parking.
Who can use services at the Wellness Center?
All active students enrolled in courses on campus are eligible to receive services at the Wellness Center, regardless of health insurance plan. Employees and community members are not eligible to receive treatment services.
How much do services at the Wellness Center cost?
Regardless of which service is used, there is no charge for office visits; however, there is a minimal cost for blood draws, lab tests, medications, etc. Please refer to the list of Health Services fees
for more information.
Who can access Student Health Information?
All student health information is kept within the Wellness Center. Staff members of the Wellness Center share information with other providers within the center to ensure that there is collaboration of care across the disciplines (e.g., a nurse practitioner sharing in information with a psychologist). However, no information may leave the Wellness Center unless it falls under one of the major exceptions permitted by law, including imminent risk to harm oneself or someone else or when the student gives permission.
Parents or employees at the college who wish to consult about a student’s health care with Wellness Center staff must ask the student to sign a release of information form. This form is available at the Wellness Center and the limits of the information to be shared will be discussed with the student. Prior to this document being signed, the Wellness Center staff will not be able to confirm or deny whether a student is being seen. The staff will also not be able to give information about the care that the student is receiving. The staff will be able to receive information from third parties, but this information may be shared with the student the information is about if and when the student is seen at the Wellness Center.
Appointments & Open Hours
How do students access services at the Wellness Center?Appointments:
Most services at the Wellness Center are provided by appointment only, just like primary care providers and private practice therapists. Appointments for health, nutrition, counseling or psychiatric services are scheduled over the phone. To make an appointment: Call 717-245-1663 and follow the prompts to for the appropriate appointment type.Open Hours:
In addition to regularly scheduled appointments for therapy, during the academic year the Wellness Center offers Open Hours (Monday-Friday between 11am-Noon or 2pm-3pm). This is a time when students can meet with a mental health counselor on a first-come, first-serve basis to discuss immediate concerns and/or set up a future appointment. Visits last up to 20 minutes.
After Hours: What if I need help after normal hours?
Students who develop health concerns after hours have several options.
- Emergency (when seconds count): Dial 911 Immediately, or call DPS (717) 245-1111 for assistance.
- Non-Emergency Medical Advice: Call NurseLine (866) 409-1859 to speak with a nurse after hours.
- Non-Emergency Care: Students who would like non-emergent, walk-in appointments with a healthcare provider may be able to receive services by Holy Spirit Carlisle Family Health Center. This center offers evening and weekend hours, when the Wellness Center is closed. Call (717) 218-3920 for current operating hours. DPs can arrange transportation.
Prescriptions: How and where can students get prescriptions filled?Prescription Delivery
The Wellness Center has an agreement with a local pharmacy to arrange prescription delivery during the academic year. Quality Care Pharmacy will deliver prescriptions to our office, at which point we will email students to pick it up, at no additional charge. Interested in this service? Call Quality Care Pharmacy (717) 249-5691 to get started.
Local Area Pharmacy Options
In addition, there are several other pharmacy options to which students may drive, walk, or get a ride to via the college offered medical transport service. DPS operates the medical transportation program, and assistance with scheduling a ride is provided by the Wellness Center. Contact DPS for more information on medical transportation.
Breaks: How is care coordinated over school breaks?
Students can use the Wellness Center for healthcare needs during the academic year; however, students should maintain home healthcare providers for breaks, particularly those of length like winter and summer. With proper releases signed, Wellness Center staff members will coordinate student care with home treatment providers. All students receiving psychiatric medication provided by the Wellness Center are required to have home healthcare providers to continue to follow up over these breaks.
ADD/ADHD: What services are available for students with ADD or ADHD?
The Wellness Center is available to students needing treatment (counseling and/or psychiatry). Students with ADD/ADHD may benefit from registering with Disability Services for academic accommodations.
- Medication: Please note that in order to have medications managed at the Wellness Center for ADD/ADHD, students must provide proof of testing justifying the diagnosis.
- Testing: Dickinson College does not provide testing for ADD/ADHD. Students with a long history of symptoms and/or other proof of a diagnosis may be considered, but without testing, there is no guarantee that we will provide medication management for Add/ADHD.
- Initial Assessments: Students interested in psychiatric medication through the Wellness Center must first present for an initial assessment with a therapist before seeing the psychiatrist. Students may not start medications for ADD/ADHD with health services, but after an evaluation with the therapist and the psychiatrist the student may be referred for routine maintenance with nurse practitioners in health services.
What if I'm concerned about a student?
Emergency Concerns: If you are ever concerned that there is a physical or mental health emergency, please call the Department of Public Safety at 717-245-1111 immediately. They have access to all the necessary resources at the college and how to utilize those in the community if needed.
General Concerns: If it is not an emergency, but you would like to pass along your concerns and/or have someone check on the wellbeing of a student, your best option is to contact one of the following offices, which are in the best position to assist in assessing the urgency of the concern and developing a plan for intervention, if needed:
- Dean of Students Office (717) 245-1639
- Office of Campus Life at (717) 245-1556
Academic Concerns: If your concerns are primarily about a student’s academic functioning, contact the Office of Academic Advising (717) 245-1080 to speak to a Class Dean.
Additional/Other Concerns: For other concerns or consultations, feel free to contact the Wellness Center staff.
Please note that we cannot guarantee confidentiality for third party information and may need to disclose the information you provide to the student and/or others at the college in order to best manage the situation.
Treatment Providers: Do students see the same service provider for each visit?Health Services:
Depending on the nature of the concern, and availability, students are not assigned a primary care provider, and may be seen by different providers at each visit; however, students receiving routine care and/or follow up care may schedule an appointment with the same provider. Counseling Services:
Students seen for counseling are encouraged to work with the same provider for each visit. Students have the option to switch counselors if they do not feel that the provider they are seeing is a good fit. Students may do this by requesting it directly of the therapist they are seeing, by discussing it with the Executive Director, or by calling the office and working with the administrative assistant to find another counselor who matches their schedule. Multiple switches may be possible; however, this will require a meeting with the Executive Director to ensure that we can provide what the student is looking for and to assist with making an appropriate match. Nutrition Services
and Psychiatric Services
are each provided by one clinician, therefore, students will be seen by the same provider for all appointments within those services.
Visit Frequency: How often can students be seen at the Wellness Center?
The Wellness Center functions like a private practice or primary care office whereby students are seen on a routine outpatient basis. There are no limits to the number of visits a student can utilize at the Wellness Center; however, students in need of more intensive or more specialized services that exceed those offered through the Wellness Center may be referred to a community resource. In some cases, students may be recommended to return home for additional care.
Community Resources: How can students find and get to appointments in the area?
Students are welcome to seek treatment in the community. Please check with the student’s health insurance plan for a list of covered providers and/or see our community resources page for more information about what is available
Students may utilize the college’s medical transportation services
if they are unable to drive or walk to those appointments. These services are coordinate by the Department of Public Safety in conjunction with the Wellness Center.
Student Health Insurance: Where can I find more information about the plan offered?
The student health insurance plan is managed through the Student Accounts Office at the college. Please refer to the Student Health Insurance Information
provided by Student Accounts for the most current information, and to learn how to enroll in the plan or reach a representative for assistance with related questions.
Additional Questions: If you need more information…
If you still have questions, call or email us.
Wellness Center/Nutrition Services: StudentWellness@dickinson.edu
Counseling & Psychiatric Services: firstname.lastname@example.org
Health Services: email@example.com