Students in need of technical support can visit the Helpdesk M-F from 8:00-5:00. The Student Helpdesk staff are available whenever classes are in session and will be able to assist with technical issues ranging from locked accounts and password resets to software assistance and operating system reinstallations. Please feel free to visit us - the Helpdesk is located on the lower level of the library in the User Services annex. The RSA, located in the HUB microroom, is an alternate location that can be visited at times the Helpdesk may be closed. We also encourage you all to visit the Knowledge Base for a comprehensive list of troubleshooting guides and walkthroughs for various systems.
Contact Us
(717) 245-1000
helpdesk@dickinson.edu
Helpdesk Hours
| Monday | 8:00 - 5:00 |
| Tuesday | 8:00 - 5:00 |
| Wednesday | 8:00 - 5:00 |
| Thursday | 8:00 - 5:00 |
| Friday | 8:00 - 5:00 |
RSA Hours (Spring 2023)
| Monday | 5:00 - 9:00 |
| Tuesday | 5:00 - 9:00 |
| Wednesday | 5:00 - 9:00 |
| Thursday | 5:00 - 9:00 |
| Friday | 5:00 - 9:00 |
About the Helpdesk
For computing equipment owned by students, the student helpdesk staff provide support for a variety of student's personal computer-related issues at no cost to the student. The student Helpdesk is staffed by student technicians managed by User Services. Student Helpdesk technicians can assist students on a variety of technology-related subjects including malware/virus infections, network connectivity, MPAA/RIAA violations, operating systems issues, and general computer troubleshooting.
You must bring your computer with you to the Helpdesk for service. If you have a desktop computer, you need only bring the tower, not the monitor, keyboard or mouse. If you have a laptop computer, please bring the power cord - we'll need it!
The Helpdesk is not responsible for purchasing any software or hardware resources to assist in the repair of student systems. Furthermore, students seek assistance from the RSA at their own risk and Dickinson is not responsible for the loss of any data, which may result from RSA staff efforts to resolve an issue.
Services Provided by the Helpdesk
The Student Helpdesk provides a number of technology related services for both PCs and Macs. We will look at any issues you might be having with your computer, but may not be able to assist in all circumstances.
| Issuses the Helpdesk Can Assist With | Issues the Helpdesk Can't Assist With |
|
-Wireless and wired network connection problems |
-Laptop or mobile device screen replacement -Laptop keyboard replacement -Replacement of faulty laptop wifi adapters -Personal printer and scanner problems -Other hardware related issues and replacements -Troubleshooting third-party software |
You can visit the Student Helpdesk Services Provided page for additional information.
Helpful Links
Dickinson College Knowledge Base - Answers to frequently asked questions and software Quick Start Guides and walkthroughs can be found in our Knowledge Base. A video tutorial for using the Knowledge Base can be found here.
Totara - Training tutorials on several systems and software can be found in Totara via the Gateway.
Information Security - As we become more digitally connected, it is increasingly important that each and every one of us do our part to make sure that our online lives are kept safe and secure. Here you can view information on protecting yourself from things like phishing and malware as well as learn about other safe computing practices.
Phishing Alerts - Spam, phishing, and other malicious email can result in criminals gaining access to your personal and financial information, as well as sensitive college data and access to Dickinson resources. You can view known phishing messages from this site, and you can report new phishing schemes to phishingalerts@dickinson.edu.